Complaints Policy | MyMediTravel

Complaints Policy for MyMediTravel

Last Updated: 23 Jan 2024

At MyMediTravel, we're committed to high standards of service. If you're dissatisfied, please reach out to us via phone, email, or our website's contact form with detailed information about your complaint.

Acknowledgement

We'll acknowledge your complaint within two business days, assigning a dedicated person to handle it.

Investigation

We thoroughly investigate each complaint, aiming for a prompt and fair resolution.

Resolution

Our goal is to resolve complaints within 10 working days. If there's a delay, we'll inform you and provide a revised timeline.

Escalation

Unresolved issues can be escalated for further review.

Record Keeping

We maintain records of all complaints to improve our services continuously.

Contacting us

To raise a complaint, please email us at [email protected] or you can call us directly on one of the following numbers:

Singapore: +65 8376 9568

Thailand: +66 2 328 4544

Or you can write to us at:

531A Upper Cross Street, #04-95 Hong Lim Complex, Singapore 051531