Gleneagles Medini started operations on 11 November 2015 and is a leading tertiary hospital that has 300 beds as well as a 140-suite medical office block. This hospital is a part of Parkway Pantai Group, one of the biggest integrated private healthcare groups in Asia and which operates in numerous countries, including Brunei, China, India, Malaysia, Singapore, and the UAE. This modern hospital offers a comprehensive range of medical treatments, diagnostics, as well as imaging and screening facilities. The vast selection of medical treatments includes cardiology, obstetrics, and gynecology, oncology, ophthalmology, orthopedics, as well as ear, nose, and throat (ENT). The topnotch specialist treatments use advanced medical equipment that is fundamental to the Parkway Pantai Group’s outstanding healthcare services. With its vision to be the leading international healthcare provider, the hospital successfully attracts a large number of international patients each year. The hospital is JCI accredited as well as Medisave-accredited which is approved by the Ministry of Health, Singapore.
The hospital believes that to treat an illness, they require a multi-dimensional approach. Thus, they provide holistic and complete solutions for their patients and their families by addressing every aspect of treatments and recovery. The hospital values compassion and is customer-focused, there is a learning culture, professionalism, and teamwork. Their objectives are to eliminate work-related injury and illness, prevent pollution of the environment, and comply with practicable, relevant environmental, safety and health legislation, as well as other related regulations in Malaysia.
Located at the very heart of Iskandar Puteri, an upscale neighborhood in Johor, Gleneagles Medini Hospital is only 27 minutes away from Johor Senai International Airport via toll roads. It is also only half-hour’s drive from Singapore Tuas checkpoint. This hospital is also easily reachable from Singapore and other areas in Malaysia as new road networks are being built in Iskandar Puteri. The hospital is surrounded by tourist attractions and facilities, such as the Legoland Theme Park and Pinewood Studios.Gleneagles Medini Hospital, located in Horizon Hills, Johor, Malaysia, is a well-established Hospital, providing services to the public since 2015.
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Their foods very delicious, both patients and LG cafe, during my admission. The staffs also very friendly, very recomended.
VERY VERY BAD experience here. TOTALLY DISAPPOINTED with the services and the nurses. Spent RM11,000 in total. Was simply charged a 2 nights stay in hospital without giving proper explanation of the charges. Brought my mum here for a checkup on the first day and she was diagnosed with liver cirrhosis. Paid RM700++ just for some blood test, laboratory investigation and consultant from doctor. Doctor asked us to come back the next day 9am (appointment arranged) for a more detailed check up whether there are tumors inside her liver. (I'm totally fine with this)The next day we came, my mum was told to do a full body scan and also do endoscopy, she was then sent into day care room (RM75 a day) to prepare for scanning. Around 10:30am, my mum has done the body scan and doctor say the lung has many water retention, he suggest us to go for detailed check up for lung department. And says that its better to do a small operation to remove the water inside the lung (basically just a needle injection at the back of the body). Ok, we trust the doctor and agreed to do that. And the doctor says it only took 1-2 hours to remove the water. So my mum lied on the bed for almost two hours, non of the nurses/doctor in charge came. I went to ask the nurse whether its done, they say need to wait for doctor. Ok fine, doctor finally came around 3pm, and says that he need to take the water packs for investigation, and the report will come out soon and the lung doctor in charge will come to talk to us regarding her lung water retention. Around 2pm there's no single update about the process, and also we haven't done the endoscopy, where is our doctor in charge? i thought we had an appointment at 9am? And 6 hours has pass, my mum has been fasting for almost 20 hours. We are not allowed to go home because still have to wait for the precious report and we haven't done the endoscopy test. (This test was arranged to be done today, but the doctor suddenly says need to check lung, so endoscopy need to postpone tomorrow)At 2pm, I told the senior nurse that I need to rush to work around 4pm, and then i agree to let my mum stay over in the hospital so the next day i dont have to rush here for the endoscopy test. For 2 hours, no single update about hospital admission. I went to the lobby to register for my mum admission, the lobby staff insist saying that i need a doctor letter prior to the admission. OK FINE! I went back to the nurse and desperately asking for the letter and asking where is the doctor? The nurse told me that the doctor had an emergency case, and he's not free to entertain us. ARE YOU SERIOUS? So, my mum waited a long 3.5 hours, until 7pm only then she was sent to the room. (I booked a single room RM250 per night)The next morning, my mum was sent to do endoscopy (final check up), and has done it in the afternoon. Basically just have to wait for both reports then can go home. And my mum has told the nurse that she wanna discharge. (She's physically healthy , can walk can jump, no operation, so no point staying and lying there). AGAIN, due to one of the doctor is busy, she waited nothing for 6 hours only she's allowed to discharge at 8pm, and the bills showed a total sum of RM10,700. (ALL CHECK UP WAS DONE IN THE NOON, we have to settle the bills before we can get all the reports home). Checked the bill, we are totally fine with all the reports fee, consultation fee and check up fees. We understand private hospital fees are not cheap. BUT WHY? WHY the hospital charge us a full 2 days stay but we actually did not stay for 2 days? And the problem are the nurses who keep dragging us regarding the process of admission and discharge. ITS DUE TO THE UNPROFESSIONALISM of your nurses that made us really angry. Why do we come to private hospital when your hospital serve your customers like if we were in government hospital. People who came private hospital expect to get a faster service and more professional consult from the professions here, but end up ruining and wasting our precious time. PLEASE IMPROVE YOUR SERVICE.
I rate 5 star for hospital food, nice taste with reasonable price n good service.
Very good customer service at Lobby area.
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