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My family and I have been patients at N1 City hospital since 1997 til date. It is sad to say that the service at N1 hospital has deteriorated over the past 4 years. When visiting trauma I feel like I'm visiting a government hospital. My husband was diagnosed with cancer December 2019 and over the past 4 months he spent more time in hospital than at home. Nursing care is just not what it used to be, he must wait for pain meds when in excruciating pain, the communication to him w.r.t. procedures is poor. With Covid 19 we understand that visitation is not allowed, but then I want to have the peace of mind that my husband is in good hands. I can drop off his needs and he will receive it, but why must I wait for 43 minutes at the entrance for his washing? When I phone the ward saying I can't get hold of him on his cell phone, is everything okay, I must get a reply what do I expect them to do....what the hell, really??There are good nurses still and I salute them for what they do especially during these times, but the management must start looking at their agency staff they get in, cause that's all I can think, it's the agency staff that's not trained properly...they must remember the oath they took. The staff in Ward A (PUI), wonderful service, thank you.The oncology department...i have no words to say thank you for your kindness and ongoing support and professionalism. The nursing staff issues must be addressed, the bad apples is causing N1 City hosp to lose patients. From the security, porters, nurses, you need to train and upskill the staff, you're working with human beings.
Overall I had a good experience.
This is clearly a public hospital masquerading as a private hospital. Extremely disappointed with my stay. Staff administers meds in wards after midnight and still has an atittude when questioned about it. They have no compassion for the elderly and don't aid them when they wearing red bands. Clearly they refuse to make it their responsibility. Place is not sterilized regularly and you have to ask for beds and sheets to be cleaned daily. Toilets and shower are clogged up and they still haven't fixed it when I was discharged. I really hope they move up their standards but in my experience it's not worth paying medical aid and receiving this type of care.
The hospital is great. Staff is very friendly. ER just isn't very impressive. Process is very slow. Not very impressed
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